At Nirmal Gagan, we strive to provide our customers with high-quality home decor products. However, in the event that you are not satisfied with your purchase, we have a refund policy in place.
If you wish to return an item, please do so within 15 days of receiving your order. The item must be in its original condition and packaging, and should not have been used, washed, or altered in any way. To initiate a return, please send an email to [email protected] with your order number, the item you wish to return, and the reason for the return. Our customer service team will assist you with the return process.
Once we receive the returned item, our team will inspect it to ensure that it meets the return policy criteria. If the item is approved for a refund, we will issue the refund within 7 working days. The refund will be issued in the same mode of payment as the original purchase. Please note that shipping charges are non-refundable, and the customer will be responsible for the shipping costs of the return.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 24 hours of receiving the order. We will request photos of the damaged item and investigate the issue. If the item is deemed to be defective or damaged, we will issue a refund or replacement, depending on the customer’s preference.
If you wish to cancel your order, please contact us within 24 hours of placing the order. If the order has already been shipped, the customer will be responsible for the shipping costs of the return.
In conclusion, we aim to provide the best customer service possible, and we hope that you are completely satisfied with your purchase. If you have any questions or concerns, please do not hesitate to contact us at